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寒假英语零基础培训班办公室电话怎么接

来源:互联网
1、Key expressions 接听电话的重要表达句型

Taking a call

Asking for information

Asking the caller to wait

Connecting

Giving negative information

2、Connect each answer on Column A to the correct situation on Column B.

请将A栏中的每句话与其B栏中相应的分类进行连接。

Column A

A. I'm afraid he's in a meeting at the moment.

B. This is Daisy.

C. Fedex. How can I help you?

D. Hold the line please. I'm connecting you now.

Column B

a. you are taking a call

b. the caller is asking for you

c. the caller is asking for someone else

d. the caller is asking for someone absent

Check the answers

3、Bizbits 生意经拾萃

The right way to receive phone calls

When you're receiving phone calls, there are a couple of things that you must do.

First of all, you want to answer that phone promptly.

http://topic.enguo.com/zhuanti/hanjia-4d.html?tid=104368

By three rings, you should pick up that phone...

And what you also want to do is you want to have a smile in your voice.

I can't see your face; however, a smile in your voice will present you as positive and helpful.

And what you want to do immediately is find out who you're calling and how you can help them.

Those are just essential things that you have to do when you answer the phone.

You don't want to answer your phone after it's been ringing seven times.

Okay, what's my customer going to think?

My caller's going to be afraid, very afraid.

So be positive, be professional, and give a smile to that hello.

 
 
 
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